20 YEAR RESIDENTIAL WARRANTY / 5 YEAR COMMERCIAL WARRANTY
This warranty is a performance warranty against cracking, splintering, peeling, rotting, decay, dry rot and insect infestation. This warranty does not apply to normal wear and tear or scratches and slight fading which may occur during regular use. SOLSTICE POLY FURNITURE, LLC warrants to the original purchaser that its poly outdoor furniture products will be free of original defects in workmanship and materials for a period of twenty (20) years for residential use or five (5) years for commercial use, starting on the date of purchase. At its option, SOLSTICE POLY FURNITURE, LLC will repair or replace this product without charge for materials and labor, providing our inspection indicates that an original defect exists. Should SOLSTICE POLY FURNITURE, LLC choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal or similar value will be made. Polyethylene is a synthetic product and may scratch, fade slightly when exposed to sunlight, or stain after prolonged contact with other substances. Some expansion and contraction is to be expected due to extreme changes in temperature and is not considered defects in material or workmanship. Stainless steel fasteners are warranted not to fail structurally for the applicable warranty period. Stainless steel swivels and glider hardware are warranted not to fail structurally for one (1) year. Stainless steel may rust in certain extreme conditions if not maintained. This warranty does not cover rusting fasteners or structural failure due to rusting fasteners, damage caused by unauthorized service or repair, fabrication or revisions to original finish, alterations of this product, abuse or misuse, normal wear and tear on materials, or any attempt to use the product for a purpose other than it is originally intended. Damage caused by, among other things, physical abuse, vandalism, random acts of God, application of heat or non approved chemical, will not be covered under warranty. This warranty also does not cover scratching or chipping of material.
SOLSTICE POLY FURNITURE, LLC shall not be liable for incidental or consequential damages, including, but not limited to, lost profits or other economic or commercial losses. The sole remedy provided in this warranty is repair or replacement of this product. The buyer shall pay the cost of any shipping and handling. This warranty shall only be applicable and enforceable in the United States of America and Canada.
SERVICE UNDER WARRANTY
For service under this warranty, first contact your SOLSTICE POLY FURNITURE, LLC retailer from whom you originally purchased the product. Due to the retailer’s service policy requirements they may need to submit a warranty claim for you. If you purchased your furniture directly from SOLSTICEPOLY.COM please submit your warranty claim via email to email@example.com.
When submitting a claim, please supply the following documentation:
- A written description of the defect.
- The product’s model number found on sticker.
- Photographs of the entire product.
- Several photographs of the concerned area.
- Copy of the original proof of purchase including date of purchase.
Once documentation has been received and evaluated, SOLSTICE POLY FURNITURE, LLC’s sole responsibility shall be, at its option, to repair or replace defective components, to repair or replace defective furniture, or authorize repairs by a third party. SOLSTICE POLY FURNITURE, LLC will notify Purchaser of the solution. Should a defective product no longer be available, SOLSTICE POLY FURNITURE, LLC may replace with a product of similar performance and equal or similar value.